The section provides opportunity of direct dialogue between the citizens and representatives of the regional and local authorities.

Any citizen is allowed to ask a question, state a wish, leave the complaint addressed to the official of any level. Within two weeks he/she will necessarily receive the answer.

Thus, the main purpose of e-government, i.e. organization of the personalized interaction between the citizens and authorities, is a full-scale implemented feature in the section.

The section provides citizens with:

- opportunity of direct dialogue with the government;

- transparency of the authorities’ activity and control of their actions;

- opportunity to influence on the decisions of government;

- saving time during process of appealing to authorities.

 

The section provides authorities with:

- opportunity of direct dialogue with the citizens;

- real-time monitoring of the public opinion;

- improving of the quality of service.